Posts made by Magnetar Concierge

• Clipping audio in on CD tracks

  @mark.linford Hi Mark As this has been identified as 100% a firmware issue, there's no date set for a release. Firmware updates are released only after a reported issue is confirmed, the root caus...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  3/31/25, 9:29 PM
• Player is u responsive

  Marco Please open a support ticket by emailing concierge@magnetarusa.com We recommend simply resetting the player.   Thank You

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  3/22/25, 1:41 AM
• Clipping audio in on CD tracks

  Hi Mark, thanks for inquiring. The engineering team is still working in isolating the root cause around the circumstances in which this issue can be observed. When they have a determination and fix...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  3/17/25, 6:22 PM
• The Substance 4k

  This issue is local within your ecosystem. We recommend looking at your HDR compatibility between the player and your TV, your TV HDMI input settings, your colorspace, etc. Check what the differenc...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  3/9/25, 2:49 AM
• The Substance 4k

  Is this issue present with all discs, or just this one?

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  3/6/25, 8:25 PM
• Clipping audio in on CD tracks

  @dowd Hi Peter, yes,  you reported this in your original email to us. Thanks!

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  3/3/25, 3:54 AM
• Iso not recognized

  We don't sell a region free option, thus there would be no effect on whatever after market modification you've done .

  posted in UDP800 Owner's Lounge

  

  Magnetar Concierge
  3/2/25, 9:22 PM
• Iso not recognized

  @Daniel Reich pursuant to the Owners Manual you would go to OPTIONS>LOAD DEFAULTS    

  posted in UDP800 Owner's Lounge

  

  Magnetar Concierge
  3/2/25, 8:24 PM
• Iso not recognized

  @Daniel Reich Have you tried a reset in the menu? Is this common with most discs you watch? The disc reading on a low cost disc player wouldn't be a basis of comparison. We see discs that read o...

  posted in UDP800 Owner's Lounge

  

  Magnetar Concierge
  3/2/25, 8:13 PM
• HDCD decoding?

  David Please see the post on region free playback etc regarding firmware modifications https://www.magnetarusa.com/community/xenforum/topic/147033/region-free-playback Your best bet is to reac...

  posted in Pre-Sales Questions

  

  Magnetar Concierge
  2/28/25, 8:48 PM
• Network addresses

  Hello, we're still a bit unclear on what protocol you are referring to? The player supports NFS, SMB, DLNA, etc. so the protocol in use of network devices you're looking for would be helpful for us...

  posted in Feature Request

  

  Magnetar Concierge
  2/21/25, 10:22 PM
• Network addresses

  @manmcg hello! What protocol are you using and what content , audio, video, both?   Thanks

  posted in Feature Request

  

  Magnetar Concierge
  2/21/25, 5:43 PM
• Subtitles in mkv releases

  @d.cash we are the US operation of Magnetar and your information indicates you're in Russia. You're best bet is to reach out to the dealer who can channel your issue through channels which oversee ...

  posted in Feature Request

  

  Magnetar Concierge
  2/17/25, 4:25 PM
• Subtitles in mkv releases

  @d.cash please reach out to the purchasing dealer as they can assist with issues in your territory.

  posted in Feature Request

  

  Magnetar Concierge
  2/17/25, 3:30 PM
• Reading music files

  Hello, please send a link to a file we can take a look at, thanks!

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  2/12/25, 12:02 AM
• Clipping audio in on CD tracks

  @dowd @mark.linford As a side note, while this is the North American division of Magnetar, we directly access the engineering team for reported issues. However, we cannot do anything in regar...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  2/10/25, 6:24 PM
• Clipping audio in on CD tracks

  @dowd Hi Peter , we appreciate your feedback, however, while your opinion is respected here it is very inconsistent with our findings thus far. This is not an issue that is player specific in any w...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  2/10/25, 5:57 PM
• Clipping audio in on CD tracks

  @mark.linford Hi Mark,  the issue is with engineering as we were able to replicate the issue in certain conditions and are working towards a resolve. We will keep you posted when it is availab...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  2/10/25, 5:46 PM
• Clipping audio in on CD tracks

  Allan, We clearly stated we do not need to open a new one from the box, nowhere have we stated we didn't. That stands as accurate in its statement as written. So it's clear as it seems this was mi...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 11:54 PM
• Clipping audio in on CD tracks

  @dowd Hi Dowd Thanks for the info. We would look in several places to ascertain root cause of any delay condition. Not seeing this in our own ecosystem and the lack of widespread reports of an iss...

  posted in Having product issues with your UDP900? We're here.

  

  Magnetar Concierge
  1/1/25, 9:57 PM