@mark.linford Hi Mark As this has been identified as 100% a firmware issue, there's no date set for a release. Firmware updates are released only after a reported issue is confirmed, the root caus...

Hello Magnetar I would appreciate a reply to my previous message sent approx. 2 weeks ago, regarding anticipated time frames for a firmware fix to the audio clipping issue and also whether I need ...

Marco Please open a support ticket by emailing concierge@magnetarusa.com We recommend simply resetting the player.   Thank You

The UI isn't responding to the remote inputs nor when I push the machine buttons. Very laggy at the moment. Haven't changed the version. Issues just sparked out of nowhere. On version 886

Hi Magnetar Thank you for your prompt response.  Are you able to give me an idea of a time frame for this issue to be fixed? Are you able to confirm if this would be a simple firmware fix, ...

Hi Mark, thanks for inquiring. The engineering team is still working in isolating the root cause around the circumstances in which this issue can be observed. When they have a determination and fix...

Hello Magnetar Are you able to give me an update on this clipping issue please? It's now been just over a month since yourselves acknowledge and were able to replicate the issue, I'm just enquirin...

@Magnetar Concierge thank you for the update, I'll try to play with the settings and see what could've gone wrong 

Is it ok to use a laser lens cleaning disc on the Magnetar 800? I am looking at the Digital Innovations CleanDr for Blu-Ray Laser Lens. It's available on amazon. Thanks, Dan Reich

This issue is local within your ecosystem. We recommend looking at your HDR compatibility between the player and your TV, your TV HDMI input settings, your colorspace, etc. Check what the differenc...

@Magnetar Concierge It just happened with Top Gun 1 during the extras, not the main movie. The picture flashes in and out.

@Magnetar Concierge just that one currently 

Is this issue present with all discs, or just this one?

The menu keeps flickering in and out during the extras. The movie plays well, but the frequent menu flickering is unacceptable.

@dowd Hi Peter, yes,  you reported this in your original email to us. Thanks!

Just FYI. When I bypassed the internal DAC and sent the Magnetar's signal to an external DAC the problem disappeared. 

We don't sell a region free option, thus there would be no effect on whatever after market modification you've done .

@Magnetar Concierge Would that also reset the region free option?

@Daniel Reich pursuant to the Owners Manual you would go to OPTIONS>LOAD DEFAULTS    

@Magnetar Concierge No I have not tried a reset in the menu. What is the procedure for that?