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Clipping audio in on CD tracks

  • Magnetar Concierge

    @mark.linford Hi Mark,  the issue is with engineering as we were able to replicate the issue in certain conditions and are working towards a resolve. We will keep you posted when it is available.

    Thanks!

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  • Magnetar Concierge

    @dowd Hi Peter , we appreciate your feedback, however, while your opinion is respected here it is very inconsistent with our findings thus far. This is not an issue that is player specific in any way, this is an isolated issue conditionally occurring, with variances outside of the information you provided, and establishing a root cause for an issue which requires significant testing of countless potential combinations, firmware variances, and pathways unfortunately isnt something that's always identifiable in a short time. When information is available as to a resolve and a path, we would certainly let everyone know.

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  • Magnetar Concierge

    @dowd @mark.linford As a side note, while this is the North American division of Magnetar, we directly access the engineering team for reported issues. However, we cannot do anything in regard to exchanges, refunds, or the like as that requires your local dealer/distributor. 

    With that said, as both of you are out of territory, you are always free and welcome to go through your local dealer/distributor and work to exchange or refund the player under warranty. Repurchasing isn't required. This would have no effect or change on our addressing the reported issue which we have been able to replicate within some limited circumstances. The engineering team of course continues working on isolating root cause with resolve.

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  • d

    Just FYI. When I bypassed the internal DAC and sent the Magnetar's signal to an external DAC the problem disappeared. 

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  • Magnetar Concierge

    @dowd Hi Peter, yes,  you reported this in your original email to us. Thanks!

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